Thank you for visiting and shopping at Rabbit Hole Creations. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
Products are handmade as they are ordered. Please allow up to two weeks for production. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. If you're order is a bulk order, the processing time will be discussed during the order communication.
Shipping charges for your order will be calculated and displayed at checkout.
USPS is used unless otherwise requested. Rush orders, which are only available upon special request, will have an additional charge.
Only Made-to-Order shirts purchased through the website can be returned or exchanged.
Custom apparel is non-returnable unless defective due to the customized nature.
You are encouraged to view the product sizing page before ordering, especially if you are ordering custom apparel because custom apparel is also not able to be exchanged for any reason, including sizing issues.
Rabbit Hole Creations accepts Venmo, PayPal, and cash upon delivery.
For bulk orders, half of the total project cost is due upfront and is non-refundable once production has started.